Consultations That Put You in Control
Proven Success in Growing Aesthetic Practices
GAIN access to comprehensive business resources that cover the key aspects of running an aesthetics practice. You will learn tried and trusted methods for management and growth as well as important soft skills for keeping your practice running smoothly.
178 %
increase in word-of-mouth referrals
131 %
increase in patient spend
82 %
of patients requested full-face treatment vs 63%1
The Benefits of a Premium Consultation
Dr. Ravi Jain explains how his practice has benefited after implementing the premium consultation methodology.
The Consultation Methodology
Watch Dr. Ravi Jain walk through the process, broken down into the 3 stages of consultation, before, during and after.
Before Consultation
Set expectations and put the patient in control
Step 1: Ask the patient to complete a self-assessment questionnaire prior to the consultation
- The interactive PDF facilitates communication between you and your patient and defines how the patients see themselves.2
- It provides guidance on ensuring patient expectations are realistic and achievable.
The questionnaire includes the following:
- Previous aesthetic procedures
- Motivations for seeking treatment
- Expectations of the treatment outcome
- Areas of concern
During Consultation
Guide the patient through a joint facial assessment
Step 2: Guide the patient through the Patient Assessment Scale and the 5 facets of facial assessment
- The Patient Assessment Scale provides the framework for your consultation and enables you to identify priorities and develop an individualised treatment plan together with your patient.
- The Patient Assessment Scale is available as an interactive PDF that can be filled out using Adobe Acrobat Reader.
- Ensure the patient understands the 5 facets of facial assessment before moving on.
Step 3: Tie the Facial Assessment Scale with your patient’s self-assessment
- The patient should have completed this form at the time of consultation, so that you can both marry the two together.
- Based on the results you will build the treatment plan together and discuss the priorities for those treatments.
After Consultation
Follow up and Gain Trust
Step 4: Send the patient assessment and treatment plan to your patient
- The patients take their treatment plan home which allows them to thoroughly consider everything discussed in the consultation. This leads to higher confidence and improved satisfaction.
Step 5: Begin patient treatment plan
- Review the patients after each treatment and ask them if they would like to progress to the next step.
Key Benefits
- Increases Patient Engagement: Allows the patient to participate in their own treatment plan, making them more likely to opt for combination treatments.
- Enhances Patient Understanding: By using the facial assessment scale with the patient, the evolution of the treatment plan becomes clear.
- Empowers You to lead a structured consultation, with an easy-to-follow process and support materials that can be applied to both online and in-person.
- Increases Patient Satisfaction, which leads to more word-of-mouth referrals and loyalty to your clinic.
The Facial Assessment Tool
The facial assessment scores allow you and the patient to align treatment goals and prioritise treatments.
The 5 Facets of Beauty
This can be divided into loss of radiance and loss of firmness.
Age-related changes to facial shape are most often characterized by sagging or loss of firmness.
To determine if the patient's face is balanced or uneven. This facet is influenced by the size and projection of facial features.
Perfect facial symmetry is extremely rare, it is important to document this and discuss it with the patient before any treatments are administered.
The expression scores can be divided into static and dynamic lines.
Facial Assessment eLearning Course
This curriculum covers the 5 facets of facial assessment: skin quality, facial shape, facial proportion and contour, facial symmetry, and animation and emotional expression. It explains how the Galderma Facial Assessment Scale is utilised in clinical practice.
Start LearningRemote Consultations During COVID-19
The need for premium online consultations is higher than ever. Expert Dr. Ravi Jain talks through which tools he uses and recommends, and his recommended practices for communication with the patient online.
Dr. Ravi Jain Talks through Remote Consultations
Online Patient Consultation Demonstration with Dr. Ravi Jain
Interactive Support Materials
Useful Patient Forms
References
VIPP Market Research by Research Partnership: Pre-Harmony, Post-Harmony 6-months; Post-Harmony 12-months. 2016.
Jain R, Huang P, Ferraz RM. A new tool to improve delivery of patient-engaged care and satisfaction in facial treatments: the Aesthetic Global Ranking Scale. J Cosmet Dermatol. 2016;16(1):132–143.
