Practice Development
eLearning Course Catalogue
GAIN access to comprehensive business resources that cover the key aspects of running an aesthetics practice. You will learn tried and trusted methods for management and growth as well as important soft skills for keeping your practice running smoothly.
Teamwork
As your team grows, you will rely more and more on members of your team interacting and working together. When done well, this can multiply the effect of hiring new people. This 20-minute course will help you to build an effective team and understand the different ways the team works.
The Various Roles of a Clinic Manager
As a practitioner or manager, every day you will face different situations in the workplace that demand a different role or skill set. This 30-minute course will help you to understand and recognise the attributes of all roles within the workplace so that you can effectively perform yours or strategically delegate.
Dealing with Difficult Patient Situations
Inevitably, you will have to deal with a difficult patient situation, and without the right tools and strategies, this may not be easy. This 15-minute course will help you calmly and confidently handle challenging patient situations using clear rules and strategies.
Leading People - Part One
As your practice grows, it will be important to develop leadership qualities to keep everyone motivated to maintain your vision of patient care. This 25-minute course will highlight the key attributes of effective management and leadership as well as the attitude and principles of a successful leader.
Leading People - Part Two
As you grow, staying focused on task will become more and more critical. A big part of staying focused is learning how to say no. This 20-minute course will demonstrate how to say “No” in a positive and respectful way that will set boundaries for you to work on what really matters.
Building Impactful Personal Contact with Patients
The key to repeat business is personal connections. This 30-minute course will show you how to create an environment that lends itself to personal communication and creates positive contacts that will leave your customers feeling valued and taken care of.
Professional Advice
Successful treatments happen when patient expectations are met or even exceeded. This 30-minute course will show you how to offer professional consultations that align patient expectations with needs. It will introduce new techniques like the Handstand method to help give structure to the whole process.
Building Professional Telephone Contact with Patients
The way phones are used has changed a lot in the past few decades. In this module, you will learn the best ways to engage with your patients using the telephone. You will discover how to put your patients at ease and sell to them in a way that is natural to you and exciting for your patient.
Selling in the Practice
Sales is about highlighting the unique value of your service. This 30-minute course will explain the psychology behind patients’ buying decisions as well as how to effectively structure sales conversations to be compelling without being high-pressure.
Customer Service Expertise
Great follow up and customer service helps you retain life-long customers and does wonders for your brand. This 40-minute course will show you how to align communication processes and how to adopt a service approach that wow your patients.
