Building Professional Telephone Contact with Patients
Course Summary
The way phones are used has changed a lot in the past few decades. In this module, you will learn the best ways to engage with your patients using the telephone. You will discover how to put your patients at ease and sell to them in a way that is natural to you and exciting for your patient.
Course details
Course Duration: 30 minutes
Learning Objectives
- Describe the goals to keep in mind for every telephone conversation
- List ways to prepare for an effective call
- Deliver an effective greeting to patients
- Identify ways to build trust and foster friendliness with patients
- Explain how to use more impactful language
Course details
