Customer Service Expertise

Course Summary

Great follow up and customer service helps you retain life-long customers and does wonders for your brand. This 40-minute course will show you how to align communication processes and how to adopt a service approach that wow your patients.

Course details

Course Duration: 40 minutes

Learning Objectives

Identify the hallmarks of good customer service
Determine the course of actions for a memorable customer experience
List the qualities of a customer service expert
Explain the steps involved in the ‘service staircase’